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Interactive Whiteboards
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Knowledgebase Hardware Interactive Whiteboards

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Interactive Whiteboards

Genee Power Board and Pro Digital, Pro Digital (+)

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When writing with my pen on the Pro Digital+ whiteboard the pen shoots off and makes lines away from the point of contact

This is a common fault usually caused by a faulty pen or PCB board, this can be confirmed by using existing working parts from other boards. If this is not the case then there could be a loose conne...

315
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My pen does not work at all with the board

First rule out a faulty pen by trying the pen on another board. If the pen works then the possibility is that the software was not installed as administrator or the current user who logged in had no...

414
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I can’t calibrate the board properly

Reduce the image from the projector to fit within the whiteboard and retry. If you are still unsuccessful please check the user’s permission. Ensure that the projected image is perfectly squar...

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Genee Powerboard & Pro Digital+ set up

The following connections will need to be made to fully utilize your new interactive whiteboard. Connect the 15 pin VGA cable between your laptop and the projector’s wallplate. Labelled comput...

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