Genee Support Desk - calibration

Interactive Touch Screen Models

Type 12 - Classic/Standard Type 14- Classic/Standard & Deluxe with Android Type 15 - Classic/Standard & Deluxe with Android

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Standard Version Connection Guide

Please see the attached documents which highlight the connection guides for the following Touch Screen versions. Type12 Type14 Standard Type15 Standard Should you require additional supp...

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Touch Interactivity Not Working

If the touch screen is an InfraRed model, try the following in the order below; Restart the Driver In the system tray, at the bottom right of the screen, there should be a computer monitor icon ...

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Service program can not be connected

Presumable Causes. The drive is not correctly installed. The USB port (cable) is not connected or working. The IR lights are blocked. Solutions. Change a new USB cable to t...

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There is a shake or leap of the handwriting during writing.

Write with the writing screen pen and hold the case of the pen away from the pen tip as far as possible. The angle between the pen and the screen should be large than 60degrees (Yo...

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No sound or image

1. Check if the power cable is connected to the power socket and powered. 2. Check if the standby is set to standby 3. Check if the cables of video and audio input are working. 4. Check if the...

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The remote control is not working.

1. Change the battery. 2. Clean the emitting port on the top of the remote control ( covered or not) 3. Check the battery's contact point ( working or not).

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Image works but no sound

1. Check the volume. 2. Check if the Mute button on the remote control is activated. 3. Check if the audio connection between the computer and touch LCD display is correct.

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Fail to connect to the touch screen driver

Possible cause 1. The drive program is not correctly installed. 2. The USB interface (lead) is not connected or is faulty 3. The infrared tube is blocked Solution ...

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Maintenance Tips

• Do not put or install the product near a heat source or under direct sunlight, in dusty or humid places, or where the product can be affected or damaged by mechanical vibration. To maximize th...

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How to i manage Windows USB Selective Suspend Settings.

The USB selective suspend feature allows the hub

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Deluxe Version Connection Guide

Please see the attached documents which highlight the connection guides for the following Touch Screen versions. Type14 Deluxe Type15 Deluxe Should you require additional support please contact...

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Type14 RS232 Standard Non Android Controls.

Please see the attached document showing the RS232 codes for the Type14 RS232 Standard Non Android models. Should you require additional support, contact Genee World Technical Support 0870 38619...

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Type14 RS232 Deluxe Android Controls.

Please see the attached document showing the Type14 RS232 Deluxe Android Controls. Should you require additional support contact Genee World Technical 0870 386 1900

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Type15 RS232 Controls

Please see the attached document showing the RS232 codes for the Type15 Standard and Android models. Should you require additional support, contact Genee World Technical Support 0870 3861900

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Is the G-Touch compatible with the Smart Notebook software?

Yes, the G-Touch screen works with Smart Notebook. Smart sell a collaborative Licence to work on other manufacturer’s products. The G-Touch is compatible with all smart versions of software. ...

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Annotation is not accurate to pen or finger touch.

Enter the Display Settings menu by right clicking on the desktop. Change the size of items to 100%. Please see image attached image.

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Google Chrome not allowing touch function.

Create a new tab and type the below address in the address bar of the browser.

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Unlocking The Genee Screen

Accidentally locked screen Hold ECO button on remote for a couple of seconds.

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